Cancellations and rescheduling are inevitable in professional scheduling. Having clear processes and the right tool minimizes their impact. Here's how to handle them well.
Step 1: Understand Cal Clear's Cancel/Reschedule Flow
When someone books through Cal Clear, their confirmation email includes cancellation and rescheduling links. They can cancel or reschedule directly through these links without contacting you. You receive email notifications for cancellations and rescheduling.
Step 2: Set a Cancellation Policy
Cal Clear lets you set a minimum notice period for cancellations. For example, require 24 hours notice to cancel. Bookings within 24 hours of the meeting cannot be cancelled through your booking page, requiring direct communication.
Step 3: Handle Last-Minute Cancellations Professionally
When a client cancels last-minute, respond professionally rather than with frustration. Keep the booking slot available for someone else. A brief, gracious response maintains the relationship even in the inconvenience.
Step 4: Follow Up After Rescheduling
When a booking is rescheduled, Cal Clear sends updated confirmations to both parties. No action needed on your part — the system handles the calendar updates automatically.
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